We like to make people happy. In fact, our mission here at Husky Liners® is to meet and where possible exceed customer expectations. Therefore, our week doesn't end on Friday! OK, we won't make you read a blog post where all we do is brag about ourselves. We'll let this recent customer email do the talkin' instead.
Dear Husky Liners,
I just wanted to let you know of a surprising pleasant experience I had dealing with technical support at Husky Liners.
On Sunday Aug 4th, I used your 'Contact Us' link to submit a note that I was having a technical issue ordering some liners for my Tahoe. I already had Husky Liners for the back and cargo area but decided to get some for the front. To my surprise I got a response back very quickly from Steve. I was even more surprised to see that he was an engineering manager. He was looking for some more information on how to reproduce the issue. Long story - short, he had the issue quickly fixed. ... and did I mention that this was all on a Sunday?
Anyway, the reason I'm writing is that I know that its difficult to know if you make a right decision. The desire to save money and off-shore your development team and customer support is powerful. I think it's great that you do it all in house and I, for one, will be a repeat customer. And I'll tell my friends. So, just wanted you to keep up the good work. ... and maybe you should give Steve the afternoon off for working on Sunday. :)
- Thom, 8/15/12
Leave a comment and tell us what your customer service experience has been like with Husky Liners?